Refund policy

You can cancel your order before it ships out of our warehouse. Once it leaves our warehouse, we are unable to cancel it.

We offer returns for up to 30 days. If your product proves to be defective or does not perform as it should, we accept returns up to 30 days. We cannot refund shipping charges. (This return policy is void if the product becomes defective due to customer negligence).

To be eligible for a return, your item must be in the same condition you received it. It must also be in its original packaging.

We also require proof of purchase.

We may offer partial returns on certain conditions:

               1) Missing or damaged products not due to our error.

               2) Items returned after 30 days of purchase.

You will be refunded as soon as we receive the product back in our warehouse.

F.A.R.A.H® cannot be held responsible for packages that get lost or damaged when shipped to hotel addresses or freight forwarders.

If you purchased your product through a third-party, and not directly from shopfarah.com, we would advise you to please contact their support team with any concerns you may have regarding returns, exchanges, or defective products.

 

NON REFUNDABLE ITEMS:

Our Matte Liquid Lipsticks, Lipglosses, and Eyeshadow Palettes, blushes, and primers are NON-REFUNDABLE. Purchases made on any shade or any cosmetic product cannot be returned. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. Please keep in mind once the order leaves our warehouse, we are unable to make any changes to it. SHOPFARAH.com reserves the right to refuse any returns at any time.

Items purchased on sale or clearance and non-refundable. Sale and Clearance items are FINAL sale items.

Items bought on Black Friday and Cyber Monday are not eligible for refunds. We want to keep all our products affordable and available for all our customers and this can help us ensure we can.

 

EXCHANGES:

Please note that there is only one return allowed per order. Multiple return requests may violate and void the 30-day return policy.

 

SHIP BACK POLICY:

Shipping costs are non-refundable. Customer is responsible for the costs of shipping items back to F.A.R.A.H® for a refund or an exchange.

F.A.R.A.H® will not refund shipping costs back to the customer. The customer will receive a partial/full refund excluding shipping costs to F.A.R.A.H®.

Depending on where you live, the time it will take the exchanged item to reach you may vary.

If you are shipping items that are valued at $50 USD and over, we recommend insuring your package as well as using tracking info for your records as we cannot guarantee delivery to us.

Return address is as below:

82 Willett ave, South River, NJ, 08831

Please contact us if you have any further questions 

BUSINESS DAYS & HOLIDAYS:

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time,  it will be processed the following business day.

Packages do not ship from our warehouse on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Christmas